Let’s take this and the next four posts to “step
aside” our line of reasoning on business matters for awhile and consider
aspects of achieving excellence within our business life before we continue to
look at specific areas of business operations.
Even if you have heard of the term 'committed to excellence', do you
fully understand what it means? The following quote is from Aristotle and
defines what excellence is.
"Excellence
is an art won by training and habituation. We do not act rightly because we
have virtue or excellence, but we rather have those because we have acted
rightly. We are what we repeatedly do. Excellence, then, is not an act but a
habit."
Immediately you can see that excellence is
a habit, and any habit can be formed. The best way to create a new habit is by
setting yourself new goals and creating a plan of attack. Let's see how you can
do this.
First you want to define your reasons, or
why, for wanting to commit to excellence. Does this pertain to your business,
your family life or for some other reason? If it helps you should write down
your reasons and your “why fors” in your wanting to achieve success in this
particular area.
If your goal is to be committed to
excellence within your business there are some simple actionable steps that you
can put into place. If your business consists of clients, then get into the
habit of demanding more from yourself than they do of you.
You can easily please your clients by
doing any of the following:
·
Giving
more value
·
Over
delivering
·
Finishing
the work ahead of schedule
·
Adding
in a bonus
Another way to improve your business through
excellence is by portraying a professional image. Is your website, logo,
brochure information, business cards etc all up to date and modern looking? If
not this is one simple area to improve upon.
Customer service is another area where you
can offer excellence. Make sure you have a great customer service center,
whether online or offline. It is very easy to set up online help desks today.
You can even create one using Google+ Hangouts or some other type service.
By delivering quality customer service to
your clients and your customers you can easily provide excellence. Always
respond to tickets in a timely fashion and never get angry at the customer,
regardless of the situation.
If you want to excel in your life then you
can start by attempting to put forth the best effort you can. If you do this
consistently you will have that air of excellence surrounding you. This will
rub off on other people and they will begin to view you in a different light.
Remember to create those habits that need
to be performed that will provide you with the excellence you are seeking to
achieve. Then persist in carrying
through with these habits on a regular basis.
QUOTE TO CONSIDER
THOUGHTFUL GEM
"We never loose if we
always try to be better."
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